Medical insurance Guide for customers

AXA PPP and Bupa UK

We are NOT recognised by Axa PPP or International andBupa UK.

Cigna

We are recognised by Cigna insurance.

Book a Cigna approved osteopathy treatment & rehabilitation at our Carshalton Clinic or for a home visit.

How to book a Cigna approved osteopathy session?

Firstly call your Cigna insurance and tell them you need osteopathy sessions with our clinic by providing them:

Our company name: Back On The Move Osteopathy
Our provider number: 223390

You will need to ask them for the information below:

Your Cigna membership number
Your Cigna claim number
The number of sessions authorised
The excess in your policy

Important Note:

First and foremost, inquire about the number of sessions you are authorised for. By knowing this, we can keep track of your treatment progress accurately. In case you find yourself nearing the authorised session limit but still require further treatment, don't worry! You have the option to ask Cigna for additional sessions, ensuring you receive the necessary care throughout your recovery journey.

What happens next? You pay your Osteopath! Cigna reimbursed you!

After paying for your session, you will receive from us an invoice by email from us that will include:

The type of session you had
Your Cigna claim number
Your Cigna membership number
The cost of the session
Our Cigna Providers number

You will simply need to send this invoice to ukmedicalclaims@cigna.com in order to get fully reimbursed.

WPA

We are recognised by WPA insurance.

Book a WPA approved osteopathy treatment & rehabilitation at our Carshalton Clinic.

How to book a WPA approved osteopathy session?

Firstly call your WPA insurance and set up a claim. You will need provide them with the following information:

Describe your symptoms
Tell them our company name: Back On The Move Osteopathy
Our provider number: 921254435

You will need to ask them for the information below:

Your WPA membership number
Your WPA authorisation reference

What happens next? WPA pays your Osteopath directly

Once WPA has confirmed your authorisation number, we bill them directly

Note: WPA will cover Shockwave and Laser Therapy

Vitality Health Insurance

We are proud to be recognised by Vitality Insurance.

Book your Vitality-approved osteopathy session at our Carshalton Clinic with ease. Here's how:

How to book a Vitality approved Osteopathy session?

Contact Vitality
We are registered under the name Michael Black - Back on the Move Osteopathy for Osteopathy only
Obtain Pre-Authorisation:
- Your Vitality Membership Number
- Your Vitality authorisation reference
- Number of sessions covered
Schedule Your Appointment
Once you have your pre-authorisation details, get in touch with us to book your session.

What happens next?

Vitality pays your Osteopath directly unless there is an excess to be paid.

Important Payment Information:
Find out if your policy includes an excess payment. If so, this will need to be paid directly to us, we will inform Vitality accordingly.

We are here to ensure a smooth process—feel free to contact us with any questions or assistance regarding your Vitality-approved treatments.

Aviva

We are recognised by Aviva insurance.

Book a Aviva approved Osteopathy treatment at our Carshalton Clinic.

How to book a Aviva approved Osteopathy session?

Firstly contact Aviva for your tell them following information:

Tell them our company name: Back On The Move Osteopathy
Our provider number: 600161580

pre-authorisation numb, you will need to ask them for the information below:

Your membership number
Your authorisation reference
Expiry date of the policy
How many sessions covered

What happens next? Aviva pays your Osteopath directly

Note - Coverage

Aviva will cover Shockwave Therapy and Osteopathy

Healix

We are recognised by Healix insurance.

Contact Healix and give them our details and they will let you know how much your insured for.

What happens next? You pay your Osteopath! Healix reimbursed you!